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Safe to say the past year was a doozy. The pandemic forced the world to think outside of conventional norms in every industry, and we’ve all had to respond, evolve, and adjust quickly in ways that pushed our limits.  

But the truth is there’s never going to be a switch that gets flipped that takes us back to the way things were. The pandemic has caused shifts in buying behavior and consumer expectations that aren’t going to change anytime soon —or ever.  In a way, the pandemic only accelerated some trends that were already in motion. And brands that don’t respond to those trends NOW, will likely be left behind, losing business to the brands who do.  

In this session, you’ll hear from our panel of speakers who are on the leading edge of eCommerce and customer experience to learn about how they’re adapting and proactively getting ahead of these trends to help accelerate growth.