What makes for an exceptional chat experience in 2021? Watch a recording of Simplr’s latest webinar to find out.
During this webinar, we unpack the findings from our highly-anticipated State of Conversational Commerce 2021 report, in which we hired a third-party firm to mystery shop the websites of nearly 1,500 consumer brands to rate their chat solutions.
Simplr’s CMO Daniel Rodriguez shares the shocking findings we came across, including this blockbuster stat: Of the 1,439 shopped brands, 1,031 of them failed. (Yes, you read that right.)
Watch the recording now to learn online chat best practices that will help you convert more customers!