Simplr’s State of Digital CX in Quick Service Restaurants in 2022 report found:
• Only 24% of restaurants dished up 5-star digital experiences across all stages of the phone-to-table experience
• 37% of customer service inquiries took more than 48 hours to resolve
• 42% of companies did not offer anything when a customer complained of an order error
Ready to sink your teeth into even more findings? Get our report to see a list of 29 winning QSRs and their common ingredients for digital CX success.
