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That Time KEEN's Customer Support Team Took a Holiday Break (and the World Didn't End)!

Holiday Season Sabbatical

Watch On Demand Now!

Join Simplr and KEEN for an informative CX discussion. We will explore how a holiday season sabbatical could be possible for your team and tips for avoiding agent burnout during the most wonderful time of the year!

KEEN Footwear prides itself on its employee experience and fan-first ethos. In December 2021, KEEN was able to give its customer support team a much-deserved two week vacation after the bustle of Black Friday.

Tune in to learn how the company leaned on Simplr to ensure that an exceptional level of customer service was maintained during the break.

KEEN's Senior Supervisor of Fan Services Michelle Smario will discuss how CX professionals can avoid burnout and the tools that can make recharge a reality. Wine tasting kits are limited to those who RSVP before September 13, so don’t delay!



Featured Speakers

Michelle Smario

Senior Supervisor of Fan Services at KEEN

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Kesha Pomeroy

Partner Success Manager at Simplr