<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=452402&amp;fmt=gif">

IDC Vendor Profile

GenAI-First Approach to Customer Service for Enterprise Brands

Simplr combines AI/bots, human intelligence, and digital channel shifting to improve CX quality and efficiency, generate revenue, lower costs, and improve core KPIs. Download this IDC Vendor Profile for an in-depth overview of Simplr’s AI-first customer service platform including features, benefits, key differentiators, areas of investment, and more.

Download today!

Simplr + Asurion

Simplr's investments in generative AI and large language models (LLMs) have been enhanced by a unique partnership with Asurion, granting Simplr access to the vast resources, expertise, and millions of customer service interactions. This alliance allows Simplr to replicate best-agent empathy, behaviors, and selling capabilities throughout all their products and channels supported. Simplr’s “Serve, Solve, Sell” CX philosophy emphasizes engagement over deflection and revenue generation as opposed to cost-centric approach to customer service.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy.