Simplr's investments in generative AI and large language models (LLMs) have been enhanced by a unique partnership with Asurion, granting Simplr access to the vast resources, expertise, and millions of customer service interactions. This alliance allows Simplr to replicate best-agent empathy, behaviors, and selling capabilities throughout all their products and channels supported. Simplr’s “Serve, Solve, Sell” CX philosophy emphasizes engagement over deflection and revenue generation as opposed to cost-centric approach to customer service.
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