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Two major speedbumps plague the eCommerce and retail bottom lines today: missing out on potential revenue by not converting enough site visitors, and losing customer loyalty due to significant wait times for customer support. You’re likely feeling one if not both of those pains right now. And you probably go through cycles of feeling at least one or the other throughout the year.

In this session, you’ll hear from two customer experience managers who solved these challenges by making fundamental changes to their CX and support model. You’ll get insights on how making this shift not only increased conversions and helped to end backlogs, but allowed their businesses to be more flexible and adaptable in the NOW CX era.