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Don’t Miss Out on Millions This Holiday Season

Get our study of 650+ ecommerce retailers to discover how some retailers missed out on millions during last year’s holiday season—while others reclaimed revenue with great CX.

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  • Brands that take longer than 24 hours to respond to customer service emails are potentially missing out on up to $2 million per day

  • Less than 4% of chatbot “conversations” gave mystery shoppers the answers to their questions without human intervention

  • Customers are likely to recommend brands with exceptional live chat 100% of the time

Don’t repeat last year’s CX mistakes. Download the report to unwrap all of our findings & see which brands delivered the most wonderful CX of the year!