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Driving Next-Gen CX? Buckle up!

Leaders looking to drive next-gen customer experiences are in for a bumpy ride.

Infusing automation and AI into your customer service strategy is a must-have for forward-focused organizations… But as CX leaders set out to make it happen, they’re encountering lots of bumps along the way. (Including potholes!)

We commissioned Forrester Consulting to survey 160+ CX decision makers at global enterprises to understand the challenges that lay on the road ahead.

 

Download today for:

  • 5 highest hurdles to overcome as you implement AI in customer service

  • The #1 goal brands must keep in mind as they undergo infusion

  • How to get the most of your investment in automation and AI
Download our study now for a comprehensive look at how to drive next-gen customer experiences through chatbot-agent collaboration and automation!