Experience is Everything Webinar Series

Take a deep dive into the NOW CX movement—and learn how to achieve CX success in 2022—by watching our 4-part webinar series!

In the highly anticipated book Experience is Everything, authors Eng Tan and Daniel Rodriguez of Simplr reveal how the world’s most innovative CX organizations are consistently delighting customers and generating more revenue through a revolutionary model called NOW CX…

Now, they’re taking it one step further by giving a behind-the-scenes look at their debut book!

They share key learnings, surprising insights, their favorite interviews, and more during an upcoming webinar series! The authors are joined by a variety of special guest experts from across the CX landscape who were interviewed for the book.

Watch the recordings to see how we break down the blueprint for CX success step-by-step.

Welcome to the NOW CX Movement: A Fireside Chat with the Authors

Wednesday, February 2 at 2 p.m. ET

Hear Eng and Daniel candidly discuss the inspiration behind their book, key learnings about the NOW CX movement, and their most memorable interviews and insights.

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Calculating the Cost of Customer Neglect

Wednesday, February 9 at 2 p.m. ET

What exactly is customer neglect, and how much is it costing your business? We review the formula for calculating the full revenue impact of customer neglect during this webinar.

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Moving Beyond the Contact Center

Wednesday, February 16 at 2 p.m. ET

Discover why it’s time to say goodbye to the outdated contact center model…And hello to a fully flexible workforce that includes both chatbots and human agents!

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Grabbing Your Seat at The Table and Starting Your Journey Toward NOW CX Maturity

Wednesday, February 23 at 2 p.m. ET

Learn how to raise the internal profile of CX in your organization through the tracking of certain metrics, plus learn the 3 stages for achieving full NOW CX maturity.

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