Calculating the Cost of Customer Neglect

We’ve all heard of customer neglect… But what exactly is it, and how much is it impacting your bottom line? Join Experience is Everything author Daniel Rodriguez and book contributors Jeff Weiser and Dan Gingiss to find out!

We explore the many forms of customer neglect in the NOW CX era (and explain why the scope of customer neglect is only expected to grow over time).

We also review the 7 types of neglected customers that every organization needs to keep an eye out for and discuss the formula first revealed in the book that you need to calculate the full revenue impact of customer neglect on your business.