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Moving Beyond the Contact Center

Watch the webinar recording!

WATCH NOW

 

It’s no secret that the outdated contact center model is holding you back.

Watch this webinar with Experience is Everything author Daniel Rodriguez and book contributors Matt Coatney and Matt McCarron to find out why it’s time to move your CX from rigid and fixed to scalable and always-on!

We discuss the negative impacts of the contact center model, plus explain why a flexible workforce and more thoughtful approach to chatbot/human agent integration is essential for NOW CX success.