Simplr's annual State of Ecommerce Customer Service report is the go-to spot for CX trends, challenges, and opportunities for online retailers.
Based on a third-party mystery shop of over 440 brands, the findings in this report uncover fresh (and surprising!) stats on:
• Live chat availability
• Email response times
• Chatbot wins and misses
Download the report today to see what's new in CX and peep the Top 100 Brands that demonstrated exceptional CX during the holidays.
