Don’t Make This $2-Million-Per-Day Mistake

Unresolved chats and slow response times are costly mistakes that could unravel your holiday season! The State of Ecommerce Customer Service 2021 points to a tumultuous holiday season ahead:

• 49% of customer chats were left unresolved...Adding up to lots of frustrated customers, not to mention lots of missed revenue!
• 21% did not offer readily available email support and 40% did not have live chat available
• Only 6% of ecommerce brands earned an exceptional customer service rating from our mystery shoppers