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Reclaim Revenue with Exceptional CX

Get our latest mystery shop research report to discover why some ecommerce retailers are missing out on millions— and how some are reclaiming revenue with exceptional CX.

  • Finding 1: Customers are likely to recommend brands with exceptional live chat 100% of the time

  • Finding 2: Less than 4% of chatbot “conversations” gave mystery shoppers the answers to their questions without human intervention

  • Finding 3: Brands that take longer than 24 hours to respond to customer service emails are potentially missing out on up to $2 million per day

Get the full report and meet the brands that “won” our mystery shop now!