Get our latest mystery shop research report to discover why some ecommerce retailers are missing out on millions— and how some are reclaiming revenue with exceptional CX.
- Finding 1: Customers are likely to recommend brands with exceptional live chat 100% of the time
- Finding 2: Less than 4% of chatbot “conversations” gave mystery shoppers the answers to their questions without human intervention
- Finding 3: Brands that take longer than 24 hours to respond to customer service emails are potentially missing out on up to $2 million per day
Get the full report and meet the brands that “won” our mystery shop now!