Cracking the Code on Live Chat

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Cracking the Code on Live Chat

 

So many companies struggle with how to make live chat work as a viable channel for their business.Maybe you’ve heard colleagues ask, “Why is live chat important?” Maybe you’ve wondered, “How am I supposed to staff live chat?” Maybe you’ve pondered, “When should we use live chat vs. a bot?” And… you probably haven’t come up with very satisfying answers.  


Watch this session to learn how you can crack the code on live chat to have faster and more personal interactions with all of your customers to reduce friction, and to increase revenue.