• Human handoff is key. 80% of customers become much more willing to use a chatbot if they know they can quickly and easily transfer to a live agent.
• Generational differences create a great divide. 20% of Gen Z consumers prefer to start their customer service experience with a chatbot, compared to only 4% of Boomers.
• Bots are good for business. 35% of adult consumers say adding a chatbot increases their likelihood of doing business with a company.
And believe it or not, these stats just scratch the surface. Download our study now for a comprehensive look at how consumers view and use chatbots!
