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How do consumers REALLY feel about chatbots?

We surveyed over 1,000 U.S. adults to find out. Download this report to see what they had to say.

What You'll Learn

•  Human handoff is key.  80% of customers become much more willing to use a chatbot if they know they can quickly and easily transfer to a live agent.
•  Generational differences create a great divide.  20% of Gen Z consumers prefer to start their customer service experience with a chatbot, compared to only 4% of Boomers.
•  Bots are good for business.  35% of adult consumers say adding a chatbot increases their likelihood of doing business with a company.

And believe it or not, these stats just scratch the surface. Download our study now for a comprehensive look at how consumers view and use chatbots!

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