How to Amaze the NOW Customer

CX expert Shep Hyken weighs in: Is your CX neglecting or nurturing the NOW customer?

Today, because of the acceleration of online shopping trends, customers everywhere expect a NOW experience from the companies and brands they interact with. The emerging NOW customer is always on and they expect you to be always available with immediate responses, helpful answers, and engaging communications. 

 

Who is the NOW Customer?

The NOW Customer is the consumer who is “always on” and always online. They expect rapid-fire responses, multi-channel engagement, and, above all, authenticity from the brands they shop. World-class companies like Amazon, Netflix, and Spotify are setting the tone for every other customer experience your customer is having.

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Featured Speakers

Shep
Shep Hyken
Chief Amazement Officer, Shepard Presentations
daniel
Daniel Rodriguez
CMO, Simplr