Simplr's recently released annual State of Ecommerce Customer Service report is the go-to spot for CX trends, challenges, and opportunities for online retailers.
Now, we’re diving even deeper to uncover the CX trends and opportunities for 40 of today’s leading Sporting Goods retailers to see which brands:
• Had live chat available during one of the busiest shopping days of the year
• Offered additional resources to add even more value to their customer’s shopping experience
• Delivered exceptional CX on Black Friday
