Simplr's annual State of Ecommerce Customer Service report is the go-to spot for CX trends, challenges, and opportunities for online retailers.
Now, we’re diving even deeper to uncover the CX trends and opportunities for today’s leading Health & Beauty retailers to see which brands:
• Had live chat available during one of the busiest shopping days of the year
• Offered additional resources to add even more value to their customer’s shopping experience
• Delivered exceptional CX on Black Friday
Download the report today to see how to apply Black Friday best practices to all seasons of the year
