2023 State of Ecommerce Customer Service

How did 400+ brands perform during the holiday rush? Let's find out.

Simplr's annual State of Ecommerce Customer Service report is the go-to spot for CX trends, challenges, and opportunities for online retailers.

Based on a third-party mystery shop of over 440 brands, the findings in this report uncover fresh (and surprising!) stats on:

- Live chat availability
- Email response times
- Chatbot wins and misses

Download the report today to see what's new in CX and peep the Top 100 Brands that demonstrated exceptional CX during the holidays.