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The Difference Between Good Enough and Great CX

Learn how today's leading apparel and fashion brands are delivering exceptional CX during all major shopping seasons.

What You'll Learn

Simplr's recently released annual State of Ecommerce Customer Service report is the go-to spot for CX trends, challenges, and opportunities for online retailers.

Now, we’re diving even deeper to uncover the CX trends and opportunities for today’s leading Health & Beauty retailers to see which brands:

•  Had live chat available during one of the busiest shopping days of the year
•  Offered additional resources to add even more value to their customer’s shopping experience
•  Delivered exceptional CX on Black Friday

Download the report today to see how to apply Black Friday best practices to all seasons of the year