Report

2023 CX Market Opportunity Report

Generative AI, with its ability to create personalized content and experiences, has not only transformed consumer expectations but has also paved the way for hyper-personalized interactions in the business world. This evolution has created a dynamic landscape where customer experience (CX) is increasingly becoming the linchpin of success for enterprise brands. Our latest market opportunity report delves deep into the multifaceted ways in which AI is set to revolutionize CX, offering valuable insights for businesses looking to thrive in this transformative era.

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You'll Learn:

• Why brands need to transition from deflecting to engaging customers
• How AI and data analytics can be leveraged for proactive interactions
• The “serve, solve, sell” approach to customer service to maximize revenue

Simplr + Asurion

Simplr's investments in generative AI and large language models (LLMs) have been enhanced by a unique partnership with Asurion, granting Simplr access to the vast resources, expertise, and millions of customer service interactions. This alliance allows Simplr to replicate best-agent empathy, behaviors, and selling capabilities throughout all their products and channels supported. Simplr’s “Serve, Solve, Sell” CX philosophy emphasizes engagement over deflection and revenue generation as opposed to cost-centric approach to customer service.