• Why brands need to transition from deflecting to engaging customers
• How AI and data analytics can be leveraged for proactive interactions
• The “serve, solve, sell” approach to customer service to maximize revenue
Simplr's investments in generative AI and large language models (LLMs) have been enhanced by a unique partnership with Asurion, granting Simplr access to the vast resources, expertise, and millions of customer service interactions. This alliance allows Simplr to replicate best-agent empathy, behaviors, and selling capabilities throughout all their products and channels supported. Simplr’s “Serve, Solve, Sell” CX philosophy emphasizes engagement over deflection and revenue generation as opposed to cost-centric approach to customer service.