Simplr's investments in generative AI and large language models (LLMs) have been enhanced by a unique partnership with Asurion, granting Simplr access to the vast resources, expertise, and millions of customer service interactions. This alliance allows Simplr to replicate best-agent empathy, behaviors, and selling capabilities throughout all their products and channels supported. Simplr’s “Serve, Solve, Sell” CX philosophy emphasizes engagement over deflection and revenue generation as opposed to cost-centric approach to customer service.
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy.
